Shipping Info🖤
Shipping Prices
Shipping Prices subtotal: $0–300+
- Shipping fee varies depending on location & order weight.
- Shipping cost will be shown at checkout after you add all items to cart.
- The table below is for reference only. Final shipping cost is subject to checkout.
- FREE! NEW orders over $89 CODE: FREE
Please note shipping timelines are close estimates, not guarantees. Please ensure you allow plenty of time for your order to arrive.
*Working days are Monday - Friday (excluding holidays)
Please note: We are unable to deliver to PO Boxes or Armed Forces Post Office addresses.
Available shipping methods
- ✅YunExpress Standard Shipping｜5–20 days
Duties & taxes included for all destinations.
★ Recommended for EU customers: No extra customs fees upon delivery.
Transit time may vary. Contact support if you are unsure whether it ships to your country.
- ✅DHL Express Shipping｜5–7 days
Import duties and taxes may apply and are the recipient’s responsibility.
- ✅FedEx Express Shipping｜5–7 days
Import duties and taxes may apply and are the recipient’s responsibility.
If you have questions about shipping fees, or checkout shows delivery unavailable for your area, please contact our customer service.
Shipping Policy
KOLYBEL Global Warehouse (China) works Monday to Saturday.
Customer service hours: 8:30 AM to 5:30 PM China Standard Time (CST). We do not process or ship orders on Sundays.
We are closed on the following Chinese public holidays, no shipping and customer service available:
Chinese New Year (Spring Festival), Qingming Festival, Labor Day, Dragon Boat Festival, Mid-Autumn Festival, National Day, New Year’s Day.
All orders placed before 3:00 PM CST will be shipped the same business day.
During high-volume periods such as sales promotions or new product launches, order processing may take an extra up to 5 business days. Please consider this when choosing your shipping method.
If you need priority expedited shipping, leave a note in the order comments. We will prioritize your shipment once we receive your request.
FAQs
You will receive an email with tracking number shortly after your order is fulfilled. Click the tracking link inside the email.
Track your parcel via: Click Here
All parcels are packed in sturdy boxes or envelope bags to protect your goods. We take great care of your shipment!
If you have questions or concerns about delivery, please Contact US
We do NOT deliver to P.O. boxes. Signature confirmation is required for all parcels to keep your items safe and avoid damage.
Please contact FedEx or DHL or YunExpress first, as the courier is responsible for final delivery.
Once the parcel leaves our warehouse, we will send you an email with tracking information.
If you still need support after contacting the courier, you can contact us. We can help open a delivery investigation.
Customs rules vary by country and extra charges may apply. It is the recipient’s responsibility to understand local regulations.
Product price and shipping fee do NOT include import duties or customs taxes. All related charges are to be paid by the buyer.
You can contact us after being charged, and we can provide a discount code as compensation.
For details, please check with your local customs authority.
- ✅YunExpress Standard Shipping｜5–20 days
Duties & taxes included for all destinations.
★ Recommended for EU customers: No extra customs fees upon delivery.
Transit time may vary. Contact support if you are unsure whether it ships to your country.
- ✅DHL Express Shipping｜5–7 days
Import duties and taxes may apply and are the recipient’s responsibility.
- ✅FedEx Express Shipping｜5–7 days
Import duties and taxes may apply and are the recipient’s responsibility.
If you have questions about shipping fees, or checkout shows delivery unavailable for your area, please contact our customer service.
- If the wrong delivery is caused by us or the courier: We will resend your items as soon as possible or issue a refund.
- If the mistake comes from incorrect address information you provided: Extra shipping costs for redelivery will be at your own expense.
We recommend contacting the courier with your tracking number to rearrange delivery to the correct address.
Once goods leave our warehouse, address modification is very difficult. Please double-check your shipping address before checkout.
Is your order missing or wondering where it is? We are SO sorry for any inconvenience! When your order shipped we sent you an email with tracking information for your order. We recommend checking this tracking link.
Contacting your shipping carrier directly is the fastest way to find out where your package is, arrange for delivery and get information on your anticipated delivery date.
While we are happy to help whenever possible, you will want to reach out directly to the shipping company to get details on location and delivery of a package.